KBS Leap: Business Transformation

Client Situation and need:

• Client is a leading global bank with multiple business services
• This unit supports mortgage renegotiation and restructuring
• It manages Asia Pacific operations as well as local business services
• Client had following needs:
  • Reduction in Flow time
  • Increasing manpower productivity
  • Faster response to customer
  • Increased revenue from operations with lesser resources (Revenue per person)

Our Approach

Benefits delivered

• Reduction in total headcount by 50%
• Flow time reduction from 56 days to 6 days
• Touch time per application from 4.25 hrs to 2.35 hrs
• Generated a revenue of $1.3 Million from retained asset of $300 Million