KBS Care: Capacity Enhancement

Client Situation and need:

• Client is a large Paediatric Care Centre in US
• It is well known for providing personalized medical care to Kids of all ages
• It was facing challenge of capacity constraint leading to:
  • High waiting time for young patients
  • Large queue in collaborative care facility
• One of the major reasons of high waiting time is higher patient cycle time (total time including wait time and redundancies is ~50 mins)

Benefits delivered

• Through standard work patient cycle time was reduced by 40%
• Capacity Utilisation of examination room enhanced by 37%
• Better personalised care for each patient leading to high customer satisfaction